Help My Wallet support
How can we help?
If you need help with Help My Wallet, have a billing question, found a bug, or want to request a feature, contact support by email.
Email support
Please include your device model, iOS version, app version, and a short description of the issue.
Common questions
How do I restore purchases?
Open Help My Wallet, go to Settings and use Restore Purchases on the subscription screen. Make sure you are signed in with the same Apple ID used for the original purchase.
Where is my data stored?
All of your financial data is stored on your device only. The app works completely offline and there is no cloud sync.
How do I import a bank statement (CSV)?
Export a CSV from your bank, then in the app go to Settings and choose Import CSV. The import preview shows what was detected before anything is saved, so you can confirm every transaction.
I deleted the app. Can I recover my data?
Only if you restored your whole device from an iPhone backup (iCloud or computer) that includes the app data. Help My Wallet keeps everything locally, so uninstalling the app removes its local data.
How do I cancel my subscription?
Subscriptions are managed by Apple: on your iPhone open Settings, tap your name, then Subscriptions — or visit apps.apple.com/account/subscriptions.
How do I request a refund?
Refunds are handled by Apple through reportaproblem.apple.com.